Refund policy
In your online shopping, our products are covered by a 24 (twenty-four) month consumer warranty. You can return the product you received without opening / destroying / breaking the packaging, without using the product, within fifteen (15) days from the delivery date, and return it as you received it. You can return the product with a request letter or e-mail notification containing the product invoice, your order number and the reason for the return. If you are a member of AliaStudio.co, you can create and track your return record from the "My Account / Return Requests" menu. Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. The original packaging is damaged, opened, used, destroyed, etc. Returns of such products are not accepted. Products sent in this way will not be accepted by Alia Studio.com and will not be returned. In cases where the customer withdraws from the sale within the period, he is obliged to return the product as it was when it was delivered to him, and in case of use, to compensate the loss in the commercial value of the goods due to use. In the event that the customer returns the product or withdraws from his shopping, the product price is returned within five (5) business days after the returned product / products are checked for compliance with the return conditions after we receive them. If the product does not comply with the return conditions, it will be sent back to your address.
The product return fee to the credit card is made by your bank, Alia Studio.com has no savings during this period. The entire amount of the product you purchased with the installment payment option will be returned to your credit card. The repayment of your refund by your bank will be reflected to your card in installments. If our customers refuse to buy the product they have purchased, they have the right to cancel their order by contacting us before it is delivered to the cargo. If the orders created with the Free Shipping campaign are canceled/returned and the remaining amount does not meet the campaign conditions, the shipping fee is deducted from the product price to be returned. Return shipping fee belongs to the customer.
The product return fee to the credit card is made by your bank, Alia Studio.com has no savings during this period. The entire amount of the product you purchased with the installment payment option will be returned to your credit card. The repayment of your refund by your bank will be reflected to your card in installments. If our customers refuse to buy the product they have purchased, they have the right to cancel their order by contacting us before it is delivered to the cargo. If the orders created with the Free Shipping campaign are canceled/returned and the remaining amount does not meet the campaign conditions, the shipping fee is deducted from the product price to be returned. Return shipping fee belongs to the customer.